OrbitlyDeskBring every conversation into one queue, let AI handle the routine and give your team the context to handle the rest well.
From ₹399 per user per month. No card needed.
Pick a part of the day to see how Desk helps your team stay on top of it.
Let the agent answer the common questions and take simple actions, and hand anything delicate to a person with the whole thread attached.
Route by skill, workload and availability, and keep the customer's whole history one click away for whoever picks it up.
Mention a colleague, share a private note and see who else has the ticket open, so two people never reply at once.
Set response and resolution targets, see which tickets are at risk and fix the cause, not just the symptom.
Shared account and customer record across Orbitly, plus the tools you already use.
Per user, billed yearly. Upgrade in place when you need more, and bundle every app with Orbitly One.
| Feature | Standard₹399 / user / monthFor teams getting going. | ProfessionalMost popular₹720 / user / monthFor growing teams that want automation. | Ultimate₹1,120 / user / monthFor companies that need control. |
|---|---|---|---|
| Users | Up to 15 | Unlimited | Unlimited |
| Tickets with a clear lifecycle | |||
| Agent workspace | |||
| Queues and views | |||
| Email and web form channels | |||
| Social, chat and phone | |||
| Customers and contracts | |||
| Works with every Orbitly app | |||
| Support | Priority email | Dedicated manager | |
| Choose a plan | Choose Standard | Choose Professional | Choose Ultimate |
Email and web forms to start, with chat, social and phone as the team grows.
Yes. It can answer common questions and take simple actions, with a person always able to step in.
Yes, through a help centre and portal.
Yes. Both share the same customer record.
Yes. Service goals can vary by priority, plan or customer.
See the plan table for where Desk starts.
Set it up in minutes. Add the rest of Orbitly whenever you are ready.
