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OrbitlyTeamInbox

Handle shared addresses together. Assign messages, talk privately beside them and never reply twice, across email, WhatsApp and more.

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Triage, reply, automate and measure from the same shared queue.

Never reply twice

A draft belongs to the conversation, not to one person's screen. Everyone sees who is typing, and the draft is locked until they stop.

  • Shared drafts with a live typing indicator
  • Lock lets go after 20 seconds of quiet
  • Templates with short codes, and signatures per inbox
  • Share a conversation with someone outside the inbox
Private notes

Talk it through, out of the customer's sight

Mention a colleague in a private note, or start an internal discussion and bring the answer back to the customer thread when it is ready.

  • Private notes with @mentions
  • Discussions that only the team can see
  • A timeline of who did what and when
Rules

Let the routine sort itself

Build a rule from a few conditions and actions. It can tag, assign, reply, move or mark as spam, and it keeps count of how often it ran.

  • Run on new conversations or new messages
  • All or any of the conditions must match
  • Stop here, so later rules do not also run
Response goals

Know what is about to be late

Set how fast a first reply and a resolution should happen. Get a warning at the point you choose, escalate to a person and send breached conversations back to the queue.

  • First reply and resolution goals
  • Different goals for VIP or billing tags
  • Escalate or reassign on breach

Support

Every message has one clear owner

New mail lands unassigned, someone takes it, and the whole team can see who. No more two people answering the same customer.

See the inbox
Teamwork

Talk it through beside the email

Leave a private note, mention a colleague or start a discussion, so the customer never sees the back and forth.

See private notes
Speed

Answer faster with rules and templates

Tag, assign and reply the moment a message arrives, and keep the replies you send most as templates with a short code.

See rules
Management

See where the queue is slipping

Set first reply and resolution goals, watch what is about to breach and see how the week went by channel and by teammate.

See analytics

Shared account and customer record across Orbitly, plus the tools you already use.

OrbitlyMailBusiness email on your own domainOrbitlyDeskOne inbox for every customer requestOrbitlyCliqTeam chat that fits the suiteOrbitlyCRMFrom first lead to paid invoice, in one place
OrbitlySalesIQTalk to visitors while they are still on your siteOrbitlyBookingsLet customers book time with you, not your inboxOrbitlyFormsForms that collect answers and paymentsOrbitlyCampaignsEmail marketing that lands in the inbox
  • Gmail
  • WhatsApp
  • Google Meet
  • Google Drive

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Per user, billed yearly. Upgrade in place when you need more, and bundle every app with Orbitly One.

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Browse the Help Center
Which channels can I connect?

Email, either forwarded from your existing address or pulled in from a mailbox over IMAP or POP3, plus WhatsApp, Telegram, Messenger and Instagram. Each channel shows its status and the last problem it reported.

What is the difference between a private note and a discussion?

A private note sits inside a customer conversation and only your team can read it. A discussion is a separate internal thread for the team, started without a customer on the other end.

How do two people avoid answering the same customer?

Drafts are shared. While someone is typing, everyone sees it and the draft is locked to them, then it is released after 20 seconds without typing.

Can messages be assigned automatically?

Yes. An inbox can assign by round robin or to whoever has the fewest open conversations, and rules can assign, tag, move or reply on their own.

Can I set response times?

Yes. Response goals set a first reply time and a resolution time for an inbox or for a tag, with an early warning, an escalation contact and the option to reassign on breach.

What reports do I get?

Analytics cover volume by day, channel and inbox, first reply and resolution times, the open and unassigned backlog, workload by teammate and goal compliance, with a CSV export.

Set it up in minutes. Add the rest of Orbitly whenever you are ready.

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