OrbitlyAssistStart a secure remote session with a link or a nine-digit code, join a customer's screen, take control with their permission and keep a record of everything you did.
Pricing coming soon. No card needed to try it.
Help people on the spot, reach computers nobody is sitting at, and see how the team is doing.
A technician only sees what the customer shares. Taking control, moving files, restarting and recording are each asked for when they are needed, and every action goes on the session's record.
Put computers in groups and decide per group whether technicians can control, move files, restart or run scripts. Ask the person at the keyboard first, or skip that for kiosks.
When a session ends, a summary is written from what happened: who joined, what was allowed, files moved and your notes. It goes onto the linked Desk ticket once.
Add one line to your site. Visitors can enter a code or raise a request, and your team sees their browser tab with the sensitive fields hidden.
Shared account and customer record across Orbitly, plus the tools you already use.
Per user, billed yearly. Upgrade in place when you need more, and bundle every app with Orbitly One.
No. They open the link or type the nine-digit code in a browser and join the session. Unattended access to a computer needs the agent installed on that machine.
They are asked before you can view, take control, move files, restart or record, and can decline each one. Every technician action is recorded on the session.
Yes, with the agent installed. Devices report in, show as online, sleeping or offline, and can be woken before a connection. Groups decide whether technicians may control, send files, restart or run scripts.
Send deployment links, or push it with Group Policy, Intune, SCCM or the bulk deployment tools.
Yes. Cobrowse adds a widget to your site where visitors enter a code or raise a request. You can hide sensitive fields from the technician.
Yes. Start a session from a ticket, and when it ends the session summary is added to the ticket as a note.
Set it up in minutes. Add the rest of Orbitly whenever you are ready.
Ravi S.
Meera I.
Dev N.
