OrbitlyVoiceAnswer, route and record calls from your browser. Callers meet a menu you design, wait in queues you control and reach an agent whose screen already shows their history.
Pricing coming soon. No card needed to try it.
Agents take calls, supervisors watch the floor and admins shape where every call goes.
Recorded calls come with a transcript, a short summary, the caller's mood and a list of follow-ups, so a supervisor can skim a call in seconds and an agent can add it to a ticket in a click.
From the live board, supervisors can listen in, whisper to the agent without the customer hearing, or step in and join the call.
Callers who miss you can leave a voicemail or ask for a callback, and everything lands in one list for the team to work through.
Choose a landline, toll-free or mobile number, or port the one your customers already know. Upload the documents once and follow each step.
Shared account and customer record across Orbitly, plus the tools you already use.
Per user, billed yearly. Upgrade in place when you need more, and bundle every app with Orbitly One.
No. Agents answer and place calls from the browser. A desk phone setting is also available for teams that prefer one.
You design a call flow with steps such as a spoken message, a menu, business hours, digit entry, a queue, a person, a forward or a voicemail. Queues ring everyone, take turns, pick the longest-idle agent or follow a fixed order.
Yes. Start a port request, upload the documents (such as a GST certificate, PAN card or utility bill) and follow it from draft to completed. You can also choose a new landline, toll-free or mobile number.
Recording is a setting per number. A recording announcement is played, and recordings can be searched, played and deleted. Transcripts need a speech-to-text provider on live calls.
On the Team Telephony edition, yes: listen, whisper to the agent or barge in. The live board shows who is monitoring.
Bigin, CRM, Desk and Field Service. Callers are matched to contacts, and calls can be logged on their record or added to a ticket.
Set it up in minutes. Add the rest of Orbitly whenever you are ready.
