The Orbitly blog

Practical guides on sales, money, support and people, written by the team that builds Orbitly.

4 articles for “customers”

How a single customer record travels through CRM, quotes, invoices and support, so nobody has to ask "can you forward me that email?" again.

Queues, service goals and a first draft written for you. How small teams keep support calm as the inbox grows.

A booking page connected to your calendar means no more "does Thursday at 3 work?" emails. Here is how to set one up well.

Small lists, honest subject lines and one clear action. Practical habits for sending email that earns the next open.

Try the ideas in your own business

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