Help Center / Desk
Desk help
One inbox for every customer request.
Getting started
Key tasks
- Reply to a ticket and close itAnswer a customer, leave a private note for your team, and close the ticket when it is solved.
- Create a ticketLog a ticket yourself for a phone call, a walk-in or an email that did not come in through Desk.
- Use views and filters to find ticketsSwitch between ready-made views, narrow a list with filters, and open the agent and team queues.
- Write a knowledge base articleWrite, review and publish a help article so customers can solve problems without opening a ticket.
- Set up your customer help centerName and colour the help center your customers see, and see how they search, read and submit a ticket.
- Set response targets and business hoursDecide how fast your team should reply and resolve tickets, and which hours count.
- Add and find customersAdd a customer, search the Customers list, and see all of a customer's tickets on their record.
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